3.0 out of 5 stars
Bought two - one is good, one is terrible
Reviewed in the United States 🇺🇸 on 8 August 2020
(Aug 14 update)
Replacement received on four days ago. I've been using the phone every day and it's working fine so far. I had a scare when I notice a portion of the screen "bruised" purple, but it was only the wallpaper. I'm starting to use the features of the phone and like it more every day. My first impressions are all positive with a few hiccups here and there but nothing I can't live with. I have not returned the original device as I've been waiting for the weekend. It's been powered off for days, so I turned it on two days ago. It was like it was brand new again and the screen issues were gone... all of them. However, within the hour, one by one, all previous screen issues came to say hello. Again, this is in the original faulty phone. The new phone is working fine so far. Wife's phone "is still nice and cool." Will do another update once I test the replacement phone over the weekend.
(Aug 8, 2020 - Original post)
TL:DR - Bought a phone for me and one for my wife. She loves hers and is working fine. Mine went from bad to worse to completely unusable by day 5. Pictures included here show the progression of the screen problems. I will update this review when I receive and use my replacement phone.
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Since I have not used my phone much and my wife is pretty much happy with hers because "it looks cool and it works," I will focus my review on my experience so far. I have not been able to use the phone for too long due to terrible screen issues., so here is a day by day summary. Note that we only use the included plastic cover and no screen protector, so nothing has been used other than what came in the box.
Day 1 - Phone looked awesome straight out of the box. Coming from the original Google Pixel (4 years old), this was quite an improvement. We used to have Motorola devices for the previous two before the Pixel. Setup of the device was a walk in the park, and all data was restored properly from the old phones. The default start-up screen and the default live wallpaper (waves) showed an amazing display! Both phones were able to send SMS messages, but would not receive them. Looks like it was a problem on Verizon's side and a quick chat with their support desk fixed the issue. Wife's phone had no issues after that. Mine had trouble updating Google Chrome (it would just not start it) and would not back up the phone even after several hours. I could not fix either issue on day 1.
Day 2 - Not even 24 hours of usage, and the screen started to show a green tint under low light. This was obvious when compared to my wife's. After googling the issue, I found out that this was a common problem with the Edge+ and since they use the same screen hardware, well, same issue. It did not bug me too much though. The same day but later, I noticed a faint "burned-in" square at the bottom of the screen when any color other than white was on that area. I rebooted the phone and it was still visible during the start-up screen. After chatting with Lenovo support and posting in the forums, the square was suspected to be a detached fingerprint sensor since it appeared in the exact same spot where the fingerprint icon shows to unlock the phone. The suggestion was to request a replacement though Amazon since I had only had the phone for two days. By night, the "green tinting" of the screen was worse and some menus were very faint. I did a factory reset just to see what happened. Obviously, nothing was magically fixed, but I was now able to update Chrome and my device was backing up.
Day 3 - Alas, I woke up and when I looked at my phone, I saw a small "purple bruise" on the left edge of the screen. I had never dropped the phone, so I wondered what that was. A Google search confirmed that this was another known issue with the Edge+ screen and now the Edge. Just my luck. Now I had a "square" and a "bruise" Interesting enough, the "bruise" was expanding through out the day. What was a small spot on the edge had now migrated to the main screen area.
Day 4 - I woke up and looked at my phone. It all looked the same... square and bruise. As I used the phone, the "bruise" would expand and contract from time to time. As the day went by, the "bruise" ended up taking a third of the screen (left side). At one point, the "bruise" shrunk, and the screen started showing "ghosting" images (see picture). I needed to run errands, so I jumped into my car and fired up Google Maps. During my drive, the screen started to flash rapidly, so I turned the phone off. When I got to a store, I started up the phone, and now half of the screen was bright white. When I got home, I tried to use the phone, and the entire screen was now bright white and flashing and it didn't sense my touch. If I left the phone resting for a while, I was able to unlock it and use it for a minute, then the bright white screen and the flashing continued and I was unable to use the phone.
That's where I am today. Wife is happy with her phone, so at least I have that going for me, but my personal experience has been completely frustrating. I'll see how things go once I receive the replacement next week... if I'm lucky since it seems to be out of stock at the moment.
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