Frequently Asked Questions
What is included in this service?
- Service provider will collect your device and return it in 1-3 days
- Original Apple parts are included in the quoted price
- No Charge if the device can’t be fixed
- Wiping the device
- Original Apple warranty on all parts & repair
What is the Service Provider’s warranty?
Original Apple warranty applies on all the replaced parts. The warranty does NOT cover any new cracks and physical or liquid damage to the device.
Is this an Authorized Repair?
Yes, this is an Authorized repair- if the ‘Brand authorized’ type is chosen above.
Where will the repair take place? How long does it take?
The brand authorized repair will take place in an authorized service center by the Service Provider(s) which are authorized to undertake this repair by Apple. It usually takes 1-3 days and the Service provider will confirm the timelines to you at the time of collection or via phone. For OEM grade repair- a service professional will come to your house and undertake the repair in ~ 1 Hr.
For Brand Authorized Repair Charging Problem:
The Brand Authorized Repair will include the replacement of entire back panel of your phone (Iphone 12 & onwards) or replacement of your entire device (Other devices). OEM grade repair will include replacing only your current Phone Charging Port with a new one.
For Brand Authorized Repair Back Cover Replacement:
The Brand authorized service will include replacing the entire back panel of the phone with a brand new, high quality one with complete Apple warranty. For certain models where apple does not provide a separate back cover- the entire phone may have to be replaced
What should I do if I want to increase the scope of my service?
In case of any increase in the service scope, the Service Provider will share an Amazon Payment link containing the details of the scope change. You can pay for the service using the same link. Please do not pay any cash to the service provider. Amazon Home Services provides a 3-month warranty for parts and Happiness Guarantee on all services- which is applicable only for services paid for online.