Frequently Asked Questions
What is included in this service?
- Service is done at your location
- All parts are included in the quoted price
- No charge if the device can't be fixed
- Wiping the device with spray sanitizer or disinfecting wipes
- 3 months warranty on all parts changed
Service Inclusion :
The repair will include replacement of the broken/ dysfunctional mobile screen with a brand new one of high quality. The replacement will be done using precision engineered tools & OEM grade display with 3 Months warrant - to ensure that your phone looks as good as new.
What is the Service Provider’s warranty?
We offer a 3-month warranty on all the replaced parts. The warranty does NOT cover any new cracks and physical or liquid damage to the device.
Where will the repair take place? How long does it take?
The service provider will come to your location & conduct the repair on sit itself. The repair usually takes ~ 1 Hr.
What if my device cannot be fixed?
There will be no charge if the device cannot be fixed.
What should I do if I want to increase the scope of my iPhone screen replacement service or add additional spare parts or materials?
If you need to change the scope of work for your iPhone screen repair or add extra materials or parts to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the iPhone screen repair is completed. The Happiness Guarantee program only applies to iPhone screen replacements booked and paid in full on Amazon.ae.
What is Happiness Guarantee?
If the service you ordered was not completed as committed, you may file a Happiness Guarantee claim and Amazon may offer to fix the service for you. Read here for more details.
Will the technician bring all the necessary equipment or do I need to provide him with certain repair tools?
The technician will be equipped with all the required tools and ancillaries required for the services. Once the process begins, you can just sit back and inspect the replacement procedure or go about with your other tasks.
Is this an authorized repair?
While we do adhere to a strict policy of using OEM parts for our mobile repairs- this is not an OEM authorized repair. These are parts that are made by the same company that make the parts for the brand but they are not original branded parts. OEM match the performance of original parts in terms of durability, quality, and functionality. On completion of the repair, your device will look as good as before.
Can I schedule an iPhone screen repair service at a specific day and time?
Yes, while booking an appointment, you can select a preferable time and date from the available slots as per your convenience.
What about my data?
For safe side, It is always advised to back up your device prior to any repair service.