Frequently Asked Questions
What's included in an iPhone screen replacement service?
Our iPhone screen repair includes the following tasks:
- Service is done at your location
- All parts are included in the quoted price
- No charge if the device can't be fixed
- Wiping the device with spray sanitizer or disinfecting wipes
- Complimentary screen protector on every screen replacement
- 6 months warranty on all parts changed
While carrying out iPhone 8 back glass or screen replacement, will the technician tamper with the software or other hardware features of my phone?
Our technicians possess thorough expertise for iPhone screen repair and will only need to remove the screen glass or the existing back cover off from your phone to replace it with a brand new one. Rest assured, your iPhone is in secure hands throughout the replacement process. The iPhone 8 services at home comply with all the strict regulations followed at the iPhone repair shops.
If I replace my iPhone battery, will it restore the performance of my phone?
Under the iPhone 8 battery replacement service, an appointed technician will replace the worn-out old battery from your iPhone with a new one. This new battery will optimize the phone performance and ensure its proper functioning.
What type of screen is used for replacing the broken one?
We adhere to a strict policy of using only 100% genuine parts for Apple screen repair. The parts match the performance of the original one in terms of durability, quality, and functionality. Once the iPhone broken screen is replaced, your device would look as good as before.
How much will the iPhone screen repair cost?
The technician will first inspect your phone to check for any in-depth damage. If only broken screen is found, the standard pricing for a new replacement is 369AED.
Can I schedule an iPhone screen repair service at a specific day and time?
Yes, while booking an appointment, you can select a preferable time and date from the available slots as per your convenience.
Will the technician bring all the necessary equipment or do I need to provide him with certain repair tools?
The technician will be equipped with all the required tools and ancillaries required for the iPhone 8 repair services. Once the process begins, you can just sit back and inspect the replacement procedure or go about with your other tasks.
What about my data?
It is advised to back up your device prior to the repair service.
What should I do if I want to increase the scope of my iPhone screen replacement service or add additional spare parts or materials?
If you need to change the scope of work for your iPhone screen repair or add extra materials or parts to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the iPhone screen repair is completed. The Happiness Guarantee program only applies to iPhone screen replacements booked and paid in full on Amazon.ae.
What if my device cannot be fixed?
There will be no charge if the device cannot be fixed.
How long will the service take?
The estimated time for repair is up to 1 hour. However, back cover replacement can take up to 4 hours.
What should I do if my phone is still under manufacturer warranty?
If your device is still under the manufacturer warranty, please get the iPhone screen replacement and other repairs done by an authorized service center to avoid having the warranty revoked.
What is the service provider’s warranty? Does it cover cracks, physical, or liquid damage to the device after the repair is completed?
We offer a 6-month warranty on all the replaced parts. The warranty does NOT cover any new cracks and physical or liquid damage to the device.
Is this an authorized repair?
No. We do adhere to a strict policy of using OEM parts for our mobile repairs. These are parts that are made by the same company that make the parts for the brand but they are not original branded parts. OEM match the performance of original parts in terms of durability, quality, and functionality. On completion of the repair, your device will look as good as before.