Frequently Asked Questions
What's included in an iPhone screen replacement service?
- Service is done at your location
- All parts are included in the quoted price
- No charge if the device can't be fixed
- Wiping the device with spray sanitizer or disinfecting wipes
- Complimentary screen protector on every screen replacement
- 6 months warranty on all parts changed
How long will the screen replacement take?
Estimated time for iPhone screen replacement is up to 1 hour.
What about my data?
Please backup your device prior to the service.
What should I do if my phone is still under manufacturer warranty?
If your device is still under the manufacturer warranty, please repair the device with an authorized service center to avoid having the warranty revoked.
What should I do if I want to increase the scope of my screen replacement service or add additional spare parts or materials?
If you need to change the scope of work for your iPhone screen repair or add extra materials/parts to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the iPhone screen repair is completed. The Happiness Guarantee program only applies to iPhone screen replacements booked and paid in full on Amazon.ae.
What is the service provider’s warranty? Does it cover cracks, physical or liquid damage to device after the repair is completed?
6 month warranty on all parts changed. The warranty does NOT covers any new cracks, physical or liquid damage to the device.
What if my device cannot be fixed?
No charge if the device cannot be fixed.