Items That Can't Be Returned

Some items cannot be returned to Amazon. If you need to return an item that was bought from a Seller on Amazon Marketplace you'll need to return it directly to the Seller. doesn't accept returns of the following items:

  • Any product missing the serial number or (UPC) Universal Product Code "a 12 digit Bar code used for retail packaging"
  • Downloadable software products
  • Pay As You Go (or prepaid) phone cards (contact a local authorized dealer or the carrier directly)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Mattresses fulfilled by Amazon (for orders fulfilled by marketplace sellers you may contact the seller directly)
  • Some jewelry orders
  • Some health and personal care items
  • Grocery products
  • Open software


  • does not accept returns for items fulfilled by Marketplace sellers. The seller determines the return policy. You'll see specific information per item in the Online Returns Center.
  • If the item you purchased from isn't returnable per the Amazon return policy, you'll see a message about that in the Online Returns Center.
  • If you have a non-returnable item that arrived damaged or defective you can Contact Us.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.