Amazon Global Store Returns & Refund Policy

Amazon Global Store offer returns for items within 30 days of receipt of shipment.

Amazon Global Store items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it.

Once the item is received at our fulfilment centre in the country the product was exported from, it takes 3-5 business days for the refund to be processed and 5-7 business days for the refund amount back to your original form of payment method.

If you return an item that you received defective, damaged or incorrect, you’ll be refunded the full delivery cost, as well as your Import Fees Deposit, once your return is processed.

For other return reasons , original delivery fees are not refunded and Amazon.ae will deduct return shipping fees, to cover international return shipping. If you wish to cancel your order/item before it is shipped, go to Cancel Item or Order.

About Refunds

Most refunds are issued to the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.

Payment Method Refund Method Refund Time-frame
Credit Card/Debit Card Credit Card/Debit Card 3-5 business days
Amazon.ae Gift Card balance Amazon.ae Gift Card balance 1 business day


Frequently Asked Questions

1- What can I return?

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund.

2- When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.
Learn more about Return Estimates

3- Does Amazon offer replacements and exchanges for Global Store items?

No, Global Store items are not eligible for exchange or replacement. If you received a damaged or defective item you can create a return request from this page by clicking Return Items and following the instructions.

 

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