About Problems Signing In

If you're having trouble signing in, you may be entering in an incorrect account information or a potentially unauthorized Sign-In attempt to your account has been detected.

If you're having trouble signing in, here are some things to check:

Clear Your Browser's Cache and Cookies

Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies.

CAPS Lock and NUM Lock on Your Keyboard

Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.

Incorrect E-mail Address

Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.

Incorrect Password

If you're sure you're using the correct e-mail address or mobile phone number, try to reset your password. For more information, go to Reset Your Password.

What is "CAPTCHA" or User Validation?

Amazon.ae implements CAPTCHA on several features on Amazon.ae such as password changes. You will be presented with a picture, and asked to copy the text string in the picture into a text entry field before continuing. By selecting, "Hear the challenge", you will be presented with an audio clip containing 7 numbers that can also be entered in the text field.

Note: CAPTCHA is not case-sensitive.

Note: Why We Do This: The task of copying the text from the picture into the entry field helps prevent automated programs from accessing your accounts on Amazon.ae.

Unauthorized Sign-in attempt detected:

When Amazon detects a sign-in from a new device, you will receive a notification to confirm if it is you. If it is you signing-in from the new device, ignore the message and complete the sign-in process. If it is not you, click on "No, help me secure my account". Your sign-in process will be temporarily disabled and you will be asked to reset the password.

When Amazon detects a potentially unauthorized Sign-In attempt to your account, you will receive a notification to approve the sign-in process. You can choose to either "Complete the Sign-in" or "Block the Sign-in". If you choose to block the sign-in, you will be asked to reset the password. Please click here to reset your password.

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