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How it works

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Step 1 : Visit the Amazon.NorthLadder portal* to initiate the trade-in process


*You will leave the Amazon.ae website and will be redirected to an external website

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Step 2: Provide your device details and receive a price quote based on the condition of the device

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Step 3: Schedule a free home pick-up and get your device evaluated

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Step 4: Get Amazon.ae gift card

Trade-in your old device

mobiles

Mobile

laptops

Laptop

tablets

Tablet

smartwatches

Smartwatch

Frequently Asked Questions

1. How does this work?

Step 1: Visit the Amazon.NorthLadder portal* to initiate the trade-in process

Step 2: Provide your device details and receive a price quote based on the condition of the device

step

Step 3: Schedule a free home pick-up by selecting the city and adding address and pickup date

step

Step 4: Receive an email and Whatsapp/SMS confirmation

Step 5: Your device will be evaluated and you will get an Amazon.ae gift card

2. What items can I trade-in?

– Mobile phones
– Laptops
– Tablets
– Smartwatches
For any of these devices, you can go through the above process and receive a price quote based on the device condition.

3. Must the device have been purchased on Amazon?

No, any device, whether purchased on Amazon or via any other retailer, may be exchanged.

4. Do I need to include accessories to trade-in my device?

For mobile phones and tablets, we do not require any accessories. However, for laptops and smartwatches, the charger is mandatory.

5. How will I get paid?

Once your device is assessed for the condition and you agree on the price, you will receive the Amazon.ae gift card at your shared mobile number (verification by an OTP).

Amazon Terms and Conditions

  • This offer is promoted by NorthLadder and therefore Amazon has no responsibility or control over it.
  • The offer is subject to the NorthLadder terms and conditions, available here. Amazon is not responsible for transactions occurring on third party websites.
  • The offer is subject to availability and can be withdrawn or modified without notice.
  • The offer does not include cash alternatives.
  • The general conditions of use and sale of Amazon apply.
  • For more details, you can contact NorthLadder at the following email address: support@northladder.com
  • Support is available Monday to Friday, 9am to 6pm. You will receive a response within 24 hours.
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