Frequently Asked Questions
Is the free of cost installation available for all appliances?
Free of cost installation is available on selected free-standing gas cookers, dishwashers, washing machine & refrigerators that are shipped and sold by the seller Amazon.ae only.
2. What's included in this service?
• Installation of one customer-supplied appliance
• Installation is applicable for one Washing machine/ Dishwasher/ Refrigerator/ Cooker
• Only Unhooking of existing unit (if required)
• Haul away of existing unit is not part of this service
• Clean up of work area and disposing of packaging in customers recycle bins
3. Who will fulfill the installation orders?
Your installation order will be serviced via Amazon Home Services. We only work with service providers in your area that meet our high-performance standards and require all service pros to be carefully vetted, insured, and licensed if applicable. Enjoy peace of mind with easy scheduling and our Happiness Guarantee, which ensures your job gets done right every time. Kindly ensure your location is accurate to confirm that the service you want is available in your area.
4. How long will the service take?
The service will take up to 1 hour.
5. What should I do if I want to increase the scope of my service or add additional spare parts or materials?
If you need to change the scope of work or add extra materials/parts to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the service is completed. The Happiness Guarantee program only applies to services that are booked and paid in full on Amazon.ae.
6. Are there any preparations prior to the service?
For washing machines/ dishwashers: Please ensure provision of electrical power socket, plumbing inlet angle valve & Drainage provision. For refrigerators: Please ensure provision of an electrical power socket. For cooker: Please ensure provision for electrical power socket & Gas inlet point. Providers will not carry out any gas pipe fitting work. Please reach out to your gas provider for this.
7. What about the product warranty?
Kindly check the product terms and conditions and contact the product seller through the Your Orders option on Amazon.ae for any warranty requirements.
8. What do I do in case I did not add free of cost installation service while purchasing the appliances?
Kindly contact the customer service and let them know the order details, customer service will assist with adding the free of cost appliance installation service. Offer is valid only on selected appliances purchased from seller Amazon.ae.
Full Terms and Conditions
• The offer is subject to applicability and is available only to Amazon.ae.
• The offer is valid on selected brands for free standing gas cookers, dishwashers, washing machine & refrigerators.
• The offer may be combined with other active promotions or codes.
• The offer has no cash value, is non-transferable and may not be resold.
• Amazon.ae Promotional Code and Promotional Credit Terms and Conditions and Amazon’s Conditions of Use and Sale apply.