FAQ's

  1. What is the offer?

Get 10% instant bank discount on eligible products (up to AED 50) on transactions above AED 150, once every calendar month with your Citi Mastercard credit card (each a "Card") on amazon.ae from 15 July till 31 December 2021 (inclusive). Valid on purchase of selected products on Amazon.ae during the offer period (the offer is not available during special offer periods including but not limited to Amazon White Friday, 11/11, and Prime Day).

  1. How can I participate in this offer?

Just go through the normal shopping process. On the payment page, please select your saved Card or enter a new Card, enter the CVV code, click on use this payment method and enter or redeem the correct claim code of that calendar month (see list below) to enjoy 10% off eligible products up to AED 50 once per calendar month when you shop between 15 July and 31 December 2021 (inclusive) excluding special offer periods.

  1. Which claim codes should I use when?

You need to enter or redeem the specific claim code for the calendar month in which you are making the purchase as follows: July: CB10JUL | August: CB10AUG | September: CB10SEP | October: CB10OCT | November: CB10NOV | December: CB10DEC

  1. Is there a minimum transaction amount required to avail the offer?

Minimum transaction amount of AED 150 is required to participate in the offer.

  1. What is the maximum discount that I can avail?

The maximum discount per Card and per Amazon customer account across the Amazon.ae website and/or app is AED 50 per month. Offer can only be availed on one (1) transaction per calendar month. Therefore, if you shop every month between 15 July and 31 December 2021 with your Card you can enjoy up to 6 (six) discounted transactions with up to AED 50 discount each time, allowing for a total saving of up to AED 300.

  1. What if I cancel/return the product?

If an order is cancelled or a refund request issued, only the net amount paid by the cardholder will be refunded. No refund will be issued in respect of the discount. Link to refund and return.

  1. Can I avail discount on card payment for cash on delivery order?

Cash on delivery transactions are not included in this Offer. The discount is only applicable when you pay for eligible transactions using your Card.

  1. Are all the products eligible for the offer?

All the products available on Amazon.ae are eligible for the discount except Amazon Global Store products shipped from and sold by Amazon US and Amazon UK, Amazon Home Services, Helpbit, Amazon Gift Cards and Baby Food.

Offer Terms and Conditions

  1. This "Offer" is provided to you by Souq.com FZ LLC ("Amazon") and made available on the website amazon.ae and the mobile site and mobile application thereof (collectively, "Amazon.ae").
  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.ae Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.ae. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms prevail for the purposes of this Offer.
  3. Each customer holding an eligible Citi Mastercard credit card issued by Citibank UAE (each a “Card”) may participate in the Offer (each a "Cardholder").
  4. The offer is valid from 15 July – 31 December 2021 (inclusive) but excluding special offer periods as determined by Amazon, including but not limited to Amazon White Friday, 11/11 and Prime Day (the “Offer Period”).
  5. If a Cardholder purchases an Eligible Product on amazon.ae using a Card during the Offer Period, such Cardholder will get 10% (ten percent) discount up to AED 50 on the total amount of one transaction above AED 150 per calendar month, excluding any taxes, duties or shipping fees, by using the applicable code for the calendar month in which the relevant transaction is made. The applicable codes for each calendar month during the Offer Period are: July: CB10JUL | August: CB10AUG | September: CB10SEP | October: CB10OCT | November: CB10NOV | December: CB10DEC.
  6. In the case of use of multiple Cards through one Amazon.ae customer account, only the first Card used during the Offer Period will be considered for this Offer. In the case of use of the same Card on multiple Amazon customer accounts, only the first account using the Card during the Offer Period will be considered for this Offer.
  7. The maximum discount per Card and per Amazon.ae customer account across the Amazon.ae website and/or app is AED 50 per calendar month.
  8. This Offer is only valid on products sold by Amazon or its third-party sellers on Amazon.ae ("Eligible Products"). Amazon Gift Cards, Amazon Global Store products shipped from and sold by Amazon US and Amazon UK, Amazon Home Services, Helpbit and/or Baby Food are excluded from this Offer.
  9. Cardholders are not bound in any way to participate in this Offer.
  10. Minimum transaction amount of AED 150 per transaction is required to participate in the Offer.
  11. Each Cardholder may avail the discount on multiple transactions during the Offer Period, provided that the Offer may only be availed on one transaction above AED 150 per calendar month and the maximum discount on each such transaction does not exceed AED 50.
  12. The Offer is not applicable to payments made by customers using the cash on delivery payment method.
  13. With the exception of any Amazon offers or promotions that may be availed concurrently, this Offer cannot be used in combination with any other offer or promotion.
  14. If an order is cancelled or a refund request issued, only the net amount paid by the Cardholder will be refunded. No refund will be issued in respect of the discount.
  15. Under no circumstance will the benefit being offered under this Offer be settled with cash in lieu by Amazon.
  16. Amazon may disqualify any Cardholder from participating in this Offer if the Cardholder is deemed to be engaged in any fraudulent activity in connection with this Offer.
  17. Amazon reserves the right at any time to amend, add, remove and/or modify (in whole or part) any of the terms and conditions of these Offer Terms. Amazon can replace this Offer by another offer, whether similar to this Offer or not, or to withdraw it altogether. Amazon's decision in this regard shall be final.
  18. Nothing in these Offer Terms amounts to a commitment by Amazon to conduct further, similar or other offers.
  19. Cardholders may not benefit from the discount and Citibank may charge, and the Cardholder will pay, the amount of the discount received by the Cardholder for transactions where a Cardholder did not comply with the Offer Terms.
  20. Any cardholder participating in this Offer will be deemed to have accepted these Offer Terms.