Amazon Hub is the umbrella brand for Locker and Counter. There will be a Locker or a Counter service available at an Amazon Hub location where you can pick up your Amazon parcels.
Lockers are self-service kiosks where customers can collect their Amazon parcels at a time that is convenient for them. Counters are retail locations such as convenience or high street stores where customers can pick up their Amazon parcels - the parcel will be handed over by an in-store staff member.
To use an Amazon Hub location simply find a convenient location and add it to your Amazon address book or search for it when prompted at checkout. Then, select it as your delivery address. Once your parcel has been delivered, we will email you a collection barcode. Simply visit your selected Locker or Counter to collect your parcel. At a Locker, you will scan this yourself; at a counter location, the store assistant will scan your barcode before handing you your parcel.
There is no additional charge for Amazon Prime members when using Locker or Counter. If you are not an Amazon Prime member, there will be no additional fees to benefit from Amazon Hub service but you will be charged the regular 10 AED for standard and 14 AED for expedited delivery. If you spend more than 100 AED on eligible items, you will qualify for FREE standard delivery.
You have 3 calendar days to pick up your parcel from a Locker and 14 calendar days to pick up your parcel from a Counter. If you're not able to collect your parcel within this time-frame, it will be returned for a refund.
Items dispatched by Amazon are eligible for delivery to an Amazon Hub location. This includes Marketplace items that are fulfilled by Amazon (usually items from Amazon Merchants or Warehouse Deals).
Items sold and fulfilled by third-party sellers, age restricted and hazardous material items are not eligible for delivery via Amazon Hub.
No, currently it is not possible to return your Amazon parcels using Amazon Hub.