Frequently Asked Questions (FAQs)
1. What is the ‘FREE Delivery on First Order’ offer?
Customers placing their first ‘Amazon Fulfilled’ order on Amazon.ae will get FREE standard delivery (typically delivers in 1-2 days). No minimum order value is required to qualify for free standard delivery on your first order.
2. What is the offer duration?
The offer is applicable from 2020/06/18 22:30 Hours to 2022-12-31 23:59:59.
3. What items are eligible for FREE delivery?
Only ‘Fulfilled by Amazon' (FBA) items (excluding Amazon Global Store and Heavy & Bulky items) are eligible for free delivery on first order. Free delivery offer is not applicable on Seller Fulfilled items. In case, you have placed a Seller fulfilled order on Amazon.ae before your first ‘Fulfilled by Amazon’ (FBA) purchase, you will not be eligible for this offer.
4. What if I order one FBA and one Seller fulfilled item together in my first order?
You will get free delivery on FBA items in your cart. However, delivery charges for Seller fulfilled items will continue to apply.
5. Will I get free guaranteed Morning/Same-day/One-day/Two-day delivery?
Free delivery is applicable only for Standard Delivery (typically delivers in 1-2 days). You will be charged a delivery fee for other shipping methods. Sign Up for Prime membership for unlimited free fast deliveries.
6. What if I have a payment failure/cancel or return my first order, will I still be eligible for offer?
Yes, you will still be eligible for free delivery on your first order. Once your payment failure/order cancellation is confirmed, you will be eligible for free delivery until you place your first successful order, while the offer lasts.