What's included in this service?
Wiping the device/s and work area with spray sanitizer or disinfecting wipes
- Installation and setup of customer supplied smart lock/s
- Set up your lock so the door automatically opens for you
- Virtual Key creation for guests - feature applicable on selected models
- Auto-lock and unlock setup - feature applicable on selected models
Do I need an existing lock to get this service?
Yes, the smart lock will replace your current lock.
- Hub may be required to activate smart features
- Modification of door such as shifting the faceplate and increasing bore-hole depth
- Structural, electrical or networking modification
Why do I need a smart home hub?
Many smart locks have smart features such as remote or voice control. In order to activate and use these features, your smart lock must work with a compatible smart home hub, such as the Wink Hub 2. In other words, if you want features like creating virtual keys or unlocking the door from your phone, you'll need a device like the Wink Hub 2. Smart home hubs are sold separately and must be present at the time of your appointment.
What should I do after my service is done?
Please ask your provider to test the installed smart Lock before leaving your premises.
What should I do if I want to increase the scope of my service or add additional spare parts or materials?
If you need to change the scope of work or add extra materials/parts to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the service is completed. The Happiness Guarantee program only applies to services that are booked and paid in full on Amazon.ae.