Frequently Asked Questions
What is included in this service?
- 15 High Resolution Edited Photos
- 1-2 hours photoshoot session in 1 location
- Raw files not included
- For indoor/outdoor locations, permits should be obtained by the customer prior to the shoot date
What if I would like to get the raw files of the photos?
The service provider has the right to request for additional payment for the raw files. Please speak to the service provider directly regarding the request.
What is the difference between home and indoor location?
Indoor are locations other than your home. Examples are hotels, malls, museums etc. that might need permit to be obtained for the photoshoot session.
What is required from the customer’s side prior to the photoshoot session?
Customers should obtain or arrange for the legal permits prior to the shoot date to avoid any delays of the service. This is required for all indoor and outdoor public venues. The service provider will not be liable to any cancellation due to no permit and the session will be charged accordingly.
What should I do if I want to increase the scope or request additional service?
If you need to change the scope of work or add extra service to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the service is completed. The Happiness Guarantee program only applies to services that are booked and paid in full on Amazon.ae.
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All of our providers are:
Invited We only invite providers who have a strong track record of service quality. We screen through a combination of media searches, online interviews, and reference checks.
Vetted We require comprehensive business background checks.
Licensed and insured We require pros to maintain any required trade licenses and insurance information on file with us.
Proven Performers Providers must meet ongoing performance targets including responsiveness, quality, and ratings.