Have a question?
Find answers in product info, Q&As, reviews
Your question may be answered by sellers, manufacturers or customers who purchased this item, who are all part of the Amazon community.
Please make sure that you are posting in the form of a question.
Please enter a question.
Customers who viewed this item also viewed
What other items do customers buy after viewing this item?
Featuring a timeless diamond shaped accent, the heritage backpack offers a functional design and a fine regard for detail.
No customer reviews
|5 star (0%)||0%|
|4 star (0%)||0%|
|3 star (0%)||0%|
|2 star (0%)||0%|
|1 star (0%)||0%|
Most helpful customer reviews on Amazon.com
(Heritage Backpack | Plus × 1 Default / Black/3M Rubber / 18"(H) x 12"(W) x 5.5"(D), 20L)
One year later (Aug 2016) after use as my daily NYC commuter bag a hole rubbed through the bottom of the bag (see photo). I submitted a warranty claim through Herschel's website in September of 2016 and was denied within a couple of days:
"At this time this item will not qualify for our limited lifetime warranty as our warranty does not apply to damage caused by accidents, misuse and/or general wear and tear."
If Herschel thinks that their "Plus Series" backpacks should last less than one year due to wear and tear, then I am deeply disappointed in Herschel as a whole. The statement on their website "We stand behind the quality of our products with a Limited Lifetime Warranty" is a hollow and inauthentic promise. I expected more out of the "Plus Series" line of Herschel's backpacks and will not purchase in the future with the knowledge that their most "premium" line of backpacks will wear down within a year's time.
This bag was certainly not worth the $74.99 I paid for it.