Frequently Asked Questions
What's included with this service?
- A fully equipped, self-contained grooming van that comes to your location to groom your pet on the spot
- Shampoo Wash, Hair Brushing, Blow Dry, Eye and Ear Cleaning, Nail Clipping, Anal Gland Cleaning and Pet Perfume Spray
- Trimming of hair on face, under the paw, tail, intimate area and lower belly
- Use of Quality Pet products
- Return of the Pet to the owner's location
How long will the service take?
Estimated time for a basic grooming service takes between 1 hour to 1.5 hours depending on your pet’s size and behavior.
What happens if my pet hates baths?
The service provider will do his best to complete the service and reserves the right to refuse the service if the pet is too aggressive to be safely handled.
Does my pet have to be up to date on vaccinations?
Yes, you will need to provide the updated vaccination booklet of your pet for the service. This is a protection for both the pet and the groomer. The service provider has the right to cancel the appointment if the requirement is not presented.
Any important information that the provider needs to know?
For any important info related to your pet care service such as pet’s sensitivities, certain allergies, special cases or any related issue, please reach out to the provider through Contact Provider button on your order page.
What should I do if I want to increase the scope or request additional service?
If you need to change the scope of work or add extra service to fulfill your request, please discuss the changes and the additional amount required with the service provider. Additional payment will be required in case of the increase of service scope. Service professional will provide needed help to make the payment using your Amazon.ae account.