1 Year Extended Warrantyfrom Helpbit Home Services
- What’s covered: Damages caused by sudden and unforeseen mechanical, electrical, and manufacturer defects.
- Type of items covered: DVD and Blu-ray Players ,Sound bars ,Home Theater Systems ,Camcorders ,Stereo Systems and Equalizers ,Amplifiers and Receivers ,Speakers ,Digital Photo Frames ,Telephones ,Car Audio ,Satellite Receivers ,Recording and Studio Equipment ,Security & Surveillance Systems & Car Video.
- Validity: 1 year validity starting 12 months from purchase date (after expiry of manufacturer issued warranty), and on products purchased from Amazon.ae in the last 30 days.
- Delivery: Activated policy (sold & operated by Al Hilal Takaful) will be sent to your Amazon.ae registered email ID within 72 hours of purchase.
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Bose 718839-0010 QuietComfort 20 Acoustic Noise Cancelling Headphones, Apple Devices, Black
|All prices include VAT.|
Frequently bought together
International Warranty: If purchased from outside the UAE, manufacturer warranty may not apply. Click Here [PDF 195 KB]
- Batteries : 1 Lithium Polymer batteries required. (included)
- Is Discontinued By Manufacturer : No
- Product Dimensions : 12.7 x 6.05 x 19.81 cm; 44 Grams
- Date First Available : 6 February 2019
- Manufacturer : BOSE
- ASIN : B00X9KV0HU
- Item model number : 718839-0010
- Customer reviews:
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Shut out the world and lose yourself in your music--or hear what's around you. It's your choice with the first in-ear noise cancelling headphones from Bose. Quiet Comfort 20 Acoustic Noise Cancelling headphones are engineered to let you enjoy better sound every day, everywhere you go. Turn on noise cancelling to reduce surrounding distractions and focus on your music. Or, at the touch of a button, activate Aware mode so you can hear what's happening around you without removing the headphones. Inside, exclusive TriPort technology brings your music to life while additional Bose technologies provide dramatic noise cancellation rivaling any full-sized headphone on the market today. Proprietary Stay Hear+ tips create a soft, secure fit. The inline microphone and remote let you switch to calls on your iPhone, and provide control for select iPod, iPhone and iPad models. The rechargeable lithium-ion battery provides up to 16 hours of use. And even when the power is off or the battery runs out, you can still use these headphones to enjoy Bose quality sound. Included: Quiet Comfort 20 headphones, 3 pairs Stay Hear+ tips (S, M, L), clothing clip, rechargeable lithium-ion battery (built-in), USB charging cable, carrying case. Battery life: 16 hours per full charge
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Most helpful customer reviews on Amazon.com
Unfortunately, I am now on my third pair in four years. Like clockwork, after about two years, the cables start to fray at all major connection points (see attached picture). Conveniently after the warranty expires. Not sure if it is bad design or designed obsolescence.
They do offer modest discounts on the return, so I appreciate that. But it is a mighty expensive product for it to fail so quickly.
I went over customer reviews and most of 1 and 2 stars reviews (10%) of all purchases had defective earphones just out of warranty period. Also some of the 3 star reviews (7%) also had defective earphones.
My advise is to stay away. The company does not respect and backup its products.
The design of the earbuds and cords themselves could use a little improvement. I noticed a couple of other reviews that indicated they didn't fit inside the ear canals of some of the users very well. I had the same problem. My $10.00 Panasonic ear buds fit nicely, but the Quietcomfort 20 earbuds didn't fit well with any of the 3 sizes of included attachments.
Another issue that I noticed is that the plastic volume button where the two cords connect to a single cord didn't have any strain reliefs. The cords coming out of the buds have strain reliefs, and the cord going into and out of the noise cancelling on/off switch box have strain reliefs, but not the areas going into and out of the volume control area. I probably wouldn't have thought twice about this, but the reason my older Bose non-noise cancelling earbuds needed to be replaced was due to no strain reliefs coming out of the buds. Why not include them on all areas where the cords enter a piece of plastic on a $249.99 product?
After a bit of use, I also didn't like the fact that the USB charge cord was only about 12.5 inches long. I have a USB plug in on the side of my computer monitor. The cord was barely long enough to reach the charge port on the On/Off box. This cable is way too short for anyone wanting to plug into an outlet adapter or a CPU, and then route the cable to a nearby table without the On/Off box dangling. Even adding 6-8 inches of cable would help.
Speaking of cable length, another annoyance is that the plug-in end of On/Off box only has about 3 to 4 inches of wire coming out of it. Unless you have the perfect scenario, the weight of the On/Off box is likely going to hang from the plug in, rather than resting on the desk surface. This could have been easily fixed by adding another 4-6 inches of wire, or moving the box up the wire another 4-6 inches. The 3-4 inches of wire and plug-in aren't very robust, so I doubt the wire and plug would last long after hanging in various positions.
Because of this issue with the noise cancellation not working properly, and the small design issues, I ended up returning my earbuds. I understand that defects can happen with any and all brands, but the design issues should have been easily identified by anyone testing the product for a period of time in different scenarios. At $249.99 I'd like to not only get good noise cancelling technology, but I want the materials to last, and the design to be well thought out.