Number of Units
Frequently Asked Questions
What's included with this service?
- The service includes placement of the cooker at the customer's choice, leveling the legs, and connecting the electricity
- Technician will not be responsible for the gas connection
- Installation of one customer supplied Appliance
- No carpentry or civil work is included in this service
- Installation is applicable for one Washing machine/ Dishwasher/ Refrigerator/ Cooker
- Only Unhooking of existing unit (if required)
- Haul away of existing unit is not part of this service
Will the technician be responsible for any gas connection?
Technician will not be responsible for the gas connection, Gas connection to be done by the customer via the authorized gas connection company.
How long will the service take?
The service will take up to 1 hour.
Are there any preparations prior to the service?
For washing machines/ dishwashers: Please ensure provision of electrical power socket, plumbing inlet angle valve & Drainage provision. For refrigerators: Please ensure provision of an electrical power socket. For cooker: Please ensure provision for the following electrical power socket & Gas inlet point.
What should I do if I want to increase the scope of my service or add additional spare parts or materials?
There may be changes to the cost of service based on the additional service or products needed. In case of any increase in the service scope, the Service Provider will share an Amazon Payment link containing the details of the scope change and the additional amounts required. You can pay for the service using your Amazon.ae account. The Happiness Guarantee program covers the additional service or products as long as it is booked and paid on Amazon.ae.
What about the product warranty?
Kindly check the product terms and conditions and contact the product seller through the Your Orders option on Amazon.ae for any warranty requirements.